Web and Product Consultant
• Supported and trained individuals, small businesses and organizations on developing their web presence and meeting their business goals (30+ clients in the nonprofit, entertainment, art and health industries).
• Provide a variety of services, including: website design, development and maintenance; internet marketing and SEO; server management; and creating visual and written content.
• Worked on web projects for the Santa Rosa/ Sonoma County NAACP branch and the exhibit design firm Think Roth Projects, including an education website for the Huntington Library.
• Fellowships: Selected to be part of the University of Washington’s Inclusive Product Management Program and AI LA’s IDEAS AI Product Management Program.
• Volunteering: Presented workshops on WordPress at local SCORE/SBA branches and WordPress Meetups. Organizer and volunteer for several WordCamp conferences throughout the southern California area (WCLAX 2017 and WCLB 2019 organizer). Volunteer consulting for education platform Ecoversity and nonprofit Code for San Jose.
• Supported users of the popular open source Site Kit, AMP, and Web Stories WordPress plugins (1.5M+ installs).
• Served as functional lead improving compatibility with other products/ services through outreach as well as organizing resource, establishing processes, and training new teammates for the CMS Developer Relations program.
• Resolved and captured user issue and requests, tested iterations, and provided product improvement recommendations in collaboration with multiple product teams.
• Conference: Represented WordPress initiatives for Google at the 3k+ attendee WordCamp US 2019 conference.
• Contribution: Co-authored the CMS Chapter of the inaugural 2019 HTTP Archive’s Web Almanac.
• Promoted to a part-time product role to support development of the popular WP Rocket WordPress performance plugin (80k+ users and active on 700k+ websites).
• Worked closely with developers, designers, support and marketing teams to alleviate roadblocks and optimize product releases from ideation to launch.
• Improved team organization, communication and workflows; facilitated the establishment and refinement of a quality assurance process.
• Initiated the collection and analysis of qualitative data from support requests; validated opportunities and presented recommendations to stakeholders, inspiring increased customer centricity.
• Administrative and technical support to the principal, collaborators (designers, developers, and fabricators), and museum and business clients.
• Managed acquisition and organization of assets, databases of content, and communication for exhibition and web projects.
• Produced visual and written content for projects, social media platforms and marketing.
• Improved project content, development, and solved problems through research and contributing pertinent information.